Stretch Zone Studio Lead
Full Time • Lubbock, TX, Lubbock
Responsive recruiter
Benefits:
- Training & development
Position Overview:
The Studio Lead is responsible for overseeing daily studio operations, holding staff accountable to performance and service standards, and ensuring that key business metrics are met. This role serves as the link between ownership and the practitioner team, providing leadership, accountability, and clear communication. The Studio Lead will monitor studio performance, track and report numbers, and help drive growth through staff development, operational excellence, and exceptional client experiences.
Key Responsibilities:
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Leadership & Accountability
- Supervise daily operations and ensure staff follow Stretch Zone protocols and service standards.
- Hold practitioners and front desk staff accountable for performance, professionalism, and adherence to policies.
- Coach, motivate, and provide feedback to team members to improve client engagement and retention.
- Supervise daily operations and ensure staff follow Stretch Zone protocols and service standards.
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Operations & Reporting
- Track and report daily, weekly, and monthly key performance indicators (KPIs), including sessions booked, client retention, membership sales, and revenue.
- Provide ownership with timely, accurate reporting and insights on business trends.
- Maintain staff schedules and ensure appropriate coverage for sessions and studio operations.
- Track and report daily, weekly, and monthly key performance indicators (KPIs), including sessions booked, client retention, membership sales, and revenue.
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Customer Experience & Growth
- Ensure every client receives an exceptional Stretch Zone experience.
- Address client concerns or escalations in a professional, solution-oriented manner.
- Support marketing initiatives, lead generation, and community outreach as needed to grow membership.
- Ensure every client receives an exceptional Stretch Zone experience.
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Administrative Duties
- Assist in hiring, onboarding, and training new staff members.
- Conduct regular team meetings and one-on-one check-ins with staff.
- Ensure compliance with company policies, safety standards, and brand guidelines.
- Assist in hiring, onboarding, and training new staff members.
Qualifications:
- Previous management or supervisory experience (preferably in fitness, wellness, or customer service industries).
- Strong leadership, communication, and organizational skills.
- Ability to analyze and report business metrics with attention to detail.
- Comfortable holding staff accountable while fostering a positive team culture.
- Passion for health, fitness, and client care.
Performance Expectations:
- Maintain accurate and timely reporting of KPIs.
- Drive staff accountability through coaching, feedback, and leadership.
- Contribute to studio growth by supporting sales and retention initiatives.
- Consistently uphold Stretch Zone’s brand standards and customer experience.
Compensation: $13.00 per hour
Most stretching methodologies try to wait out, overpower, trick, or ignore the stretch reflex. The proven way to increase performance and mobility is to work with the stretch reflex with the revolutionary techniques available through the Stretch Zone® Methodology (SZM). The SZM Practitioner identifies any postural and movement limitations, then tries to correct or mitigate them through specific applied stretching sessions. With a balanced system the customer will reach their true maximum potential, whether they are an professional athlete, weekend warrior, couch potato, or suffering from chronic pain or illness.
A career with Stretch Zone® means not just meeting and maintaining a level of excellence, but continually improving in skill, to further one’s expertise and to advance the industry. As a minimum prerequisite to SZM we recommend a personal training certification in ACE, NASM, ACSM, NSCA or NCSF and/or a license in therapeutic massage or other accredited body work.
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Flexible Schedules
Positive Environment
Competitive Compensation
Top-Notch Training