Benefits:

Paid time off
Bonus based on performance
Training & development
Health insurance

We are seeking a DYNAMIC Office Manager to be our LEAD customer service contact person for all clients, guests, and prospects. This role is essential to the day-to-day operations of the studio, and reports directly to the General Manager. The Office Manager is responsible for the acquisition and conversion of new prospects. This will include, at a minimum, making outbound telephone calls and text messages to prospects and customers, handling inbound phone calls, and welcoming incoming customers and prospects when they walk through the door.

Compensation / Perks:

$15 - $20 per hour
Additional bonuses for customer renewals
Eligible for studio performance bonus
High-energy atmosphere
Full Time Position
PTO after 90 days
Health Insurance after 90 days
Career growth opportunities
Continuing education opportunities

Office Manager Role
The ideal candidate will have a friendly and easy-going personality, while also being perceptive and disciplined. Proficiency when providing information, with a five-star customer-service approach, is invaluable. The goal is to make everyone feel comfortable and valued while on our premises or when communicating by phone or text. The Office Manager will play a key role in establishing and maintaining the Stretch Zone culture. At Stretch Zone we thrive on teamwork. You will be the “face” and "voice" of the studio for all clients, guests, and prospects as you strive to make the very best first, and lasting impression.

Who are we?

Stretch Zone provides clients with Flex-ability for Life® by using a proprietary stretching method and a patented stabilization system.
Stretch Zone seeks to improve client health and wellness.
Stretch Zone facilities offer a welcoming environment, knowledgeable staff, and comfortable equipment, all of which allow clients to relax and fully benefit from our methods.
Stretch Zone uses a patented strap system and proprietary tables to stabilize muscles, our certified stretch practitioners deliver a life-changing stretch experience.

Responsibilities:

Excel in being the lead customer service contact for clients, guests, and prospects
Greet new prospects and clients with a smile to create a great first impression
Make an average of 50 outbound phone calls, and 75 SMS text messages daily
Makes calls to confirm demos 24-48 hrs. prior to appointment time
Answer all inbound calls using our proven Telephone Intake (IT) script
Check and respond to Voice Mail throughout the day
Become proficient at qualifying prospects before coming in for a demo
Become proficient with our Club Ready software platform
Complete all assigned automated tasks generated from Club Ready
Field customer complaints and concerns by noting on client accounts and alerting GM
Understand and communicate company policies regarding contract memberships, cancellations, and refunds
Communicate any past due accounts to GM
Check and manage studio emails
Assist the team to ensure the studio is clean and always organized

Required knowledge and skills:

Must be highly motivated to succeed with self and others
Must become proficient with Club Ready software
Must practice a “Five-Star” approach to customer service
Exhibit outstanding organizational skills
Have excellent communication and interpersonal skills
Demonstrate the ability to enhance administrative skills and increase Stretch Zone knowledge
Have a solid understanding of studio operations
Love being a team player

Shift and Schedule:

Monday thru Friday (8am - 5pm)
Full Time Position
Evenings as needed
Saturdays as needed

Studio Location: 164 State Road 312, St. Augustine FL 32086

At Stretch Zone, we encourage a teamwork environment! Our main goal is to improve the lives of others through practitioner-assisted stretching. Stretch Zone has convenient locations throughout the United States. Learn more at stretchzone.com. Become part of the team!

Compensation: $15.00 - $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Most stretching methodologies try to wait out, overpower, trick, or ignore the stretch reflex. The proven way to increase performance and mobility is to work with the stretch reflex with the revolutionary techniques available through the Stretch Zone® Methodology (SZM). The SZM Practitioner identifies any postural and movement limitations, then tries to correct or mitigate them through specific applied stretching sessions. With a balanced system the customer will reach their true maximum potential, whether they are a professional athlete, weekend warrior, couch potato, or suffering from chronic pain or illness.

A career with Stretch Zone® means not just meeting and maintaining a level of excellence, but continually improving in skill, to further one’s expertise and to advance the industry. As a minimum prerequisite to SZM we recommend a personal training certification in ACE, NASM, ACSM, NSCA or NCSF and/or a license in therapeutic massage or other accredited body work.

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SOME BENEFITS OF WORKING FOR STRETCH ZONE INCLUDE:

Flexible Schedules

Positive Environment

Competitive Compensation

Top-Notch Training