The front desk associate is the lead customer service contact for all clients, guests, and prospects. Essential to the day to day operations of the store, the Front Desk Associate also monitors client sessions to ensure guests are on time for appointments. The Front Desk Associate also helps promote current client renewals and is directly responsible for the acquisition of new prospects via telephone inquiries.
Culture:
Duties of the Front Desk Associate include maintaining and reinforcing the culture of Stretch Zone. At Stretch Zone, we work as a team. All team members are expected to clean and maintain the store. Everyone is expected to contribute. This culture is part of the foundation of Stretch Zone and it’s vital to the overall success of each location. This mindset helps us provide the very best service and atmosphere for all of our guests.
Essential duties and responsibilities:
• Greets all clients and guests
• Answers and directs all phone calls
• Files customer complaints and concerns
• Performs opening and closing procedures
• Creates a good first impression
• Calls and confirms all clients each day
• Calls all clients who are not meeting their session per week average
• Makes daily deposits
• Responsible for the inventory of the store
• Completes all automated tasks that are assigned to the front desk manager position
• Confirms that every employee is correctly clocking in and out daily
• Ensures that the store is clean and organized at all times
Required knowledge and skills:
• Must be highly motivated and energetic
• Excellent communication and interpersonal skills
• Outstanding organizational skills
• Strong attention to detail
• Ability to multi-task
• Has a solid understanding of operations
• Must be a team player
• Must be able to work days, evenings and weekends as necessary
Most stretching methodologies try to wait out, overpower, trick, or ignore the stretch reflex. The proven way to increase performance and mobility is to work with the stretch reflex with the revolutionary techniques available through the Stretch Zone® Methodology (SZM). The SZM Practitioner identifies any postural and movement limitations, then tries to correct or mitigate them through specific applied stretching sessions. With a balanced system the customer will reach their true maximum potential, whether they are an professional athlete, weekend warrior, couch potato, or suffering from chronic pain or illness.
A career with Stretch Zone® means not just meeting and maintaining a level of excellence, but continually improving in skill, to further one’s expertise and to advance the industry. As a minimum prerequisite to SZM we recommend a personal training certification in ACE, NASM, ACSM, NSCA or NCSF and/or a license in therapeutic massage or other accredited body work.
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